Frequently Asked Questions
FAQs
Everything you need to know about booking, staying and managing your stay with Lumera Escape.
How do I search for vacation homes on your website?
Select your preferred property type, estimated budget, and location through our enquiry form. Once you submit your details, our team will review your requirements and contact you to assist with the available options.
What amenities are typically included in your vacation homes?
Amenities vary depending on the property. Common features may include fully equipped kitchens, Wi-Fi, parking, and outdoor spaces such as balconies or terraces. Some properties may also offer amenities such as swimming pools, gyms, or access to recreational facilities. Specific amenities are listed on each property’s page.
Are pets allowed in your vacation homes?
Pet policies vary by property. Some properties may be pet-friendly and may require additional fees, while others may not allow pets. Please check the individual property’s description or contact our team to confirm the applicable pet policy before booking.
How do I make a reservation?
Choose a property that matches your requirements, then submit an enquiry through our website with your preferred property type, estimated budget, location, and other relevant details. Our team will review your requirements and contact you to assist with the available options and booking process. Once your reservation is confirmed, you will receive a booking confirmation by email with the relevant stay details and applicable terms and conditions.
What is your cancellation policy?
Cancellation policies vary depending on the property and booking terms. The applicable cancellation policy will be confirmed before your reservation is finalized. We recommend reviewing the cancellation terms carefully before completing your booking.
Do you offer travel insurance?
Lumera Escape does not directly provide travel insurance. Guests who wish to protect their trip may choose to purchase travel insurance from a third-party provider, depending on their individual needs and circumstances.
Can I modify my reservation after it has been confirmed?
Reservation modifications are subject to availability and may be affected by changes in rates or booking conditions. Please contact our team as soon as possible if you need to make changes to a confirmed reservation.
What should I do if I encounter an issue during my stay?
If you experience an issue during your stay, please contact the property’s reception or designated contact person where applicable. You can also contact our Customer Support team for assistance, and we will help direct your concern to the appropriate team.
Do you offer discounts for long-term stays or repeat guests?
Special offers and discounts may vary depending on the property, season, availability, and current promotions. Please contact our team to check whether any applicable offers are available for your stay.
Who do I need to contact if I wish to extend my stay?
Please contact our Reservation Department to discuss extending your stay.
Reservation Department: +971 58 596 9964
You can also contact us through our website or WhatsApp. Our team will check availability and guide you through the extension process.
If I want to extend my stay, how soon should I inform you?
Extensions are subject to availability, and your booking is guaranteed only for the confirmed dates of your reservation.
We recommend contacting our team as early as possible if you wish to extend your stay, as availability and rates may change depending on seasonality and occupancy.
Can you guarantee the same price if I extend my monthly rental stay?
Rates may change depending on factors such as seasonality, availability, occupancy, and the applicable rental period.
For the latest rates, please contact our Customer Service Support team.
Customer Service Support: +971 58 524 2801
Can I take a 12-month lease? What happens if I need to terminate my contract early?
Annual stays may be available depending on the property and applicable booking terms. Any early termination, payment requirements, or cancellation conditions will depend on the specific property and contract. Please contact our team for the applicable terms before confirming a long-term stay
What are the requirements or eligibility criteria for renting an apartment for a year in Dubai?
Requirements may vary depending on the property and rental arrangement. Please contact our team for the specific documentation and eligibility requirements applicable to your chosen property.
Can I bring my own furniture when moving into my chosen apartment?
Our properties are furnished and designed to provide a comfortable, move-in-ready stay. If you wish to bring additional furniture or personal items, please confirm with our team first, as this may vary depending on the property.
I need to reimburse my housing cost to my company. Can you provide an official invoice or sales receipt?
Yes, an invoice or sales receipt may be provided for eligible bookings. To process your request, we may require details such as your company name, office address, telephone number, and VAT registration number. Please contact our team if you require an invoice or receipt for your booking.